Shipping policy

Shipping Policy

Thank you for supporting overtonight at Ghostland Shop. Please review the information below before placing your order.

Order Processing & Production Time

Most items sold through Ghostland Shop are custom-made or printed to order. Once your order is placed, it may be sent directly to our printing or fulfillment facility for production.

Please allow 2–5 business days for your items to be printed, quality-checked, and packed before they are shipped. Business days do not include weekends or holidays.

During peak periods, holidays, product launches, tour promotions, or other high-volume times, production and processing may take longer than usual.

You will receive an email notification with tracking information once your order has shipped.

Preorder Items

Some items may be sold as preorders. If an item is a preorder, the estimated shipping timeline will be listed on the product page when available.

Preorder shipping timelines are estimates and may change due to production schedules, fulfillment delays, carrier delays, or other factors outside of our control.

Domestic Shipping — United States

We offer flat-rate shipping for orders shipped within the United States, including APO addresses and U.S. territories.

Economy Shipping: 5–10 business days after the order has shipped.

Please note that the total delivery timeline includes both production time and transit time. For most domestic orders, the total estimated time from order placement to delivery is typically 7–13 business days, but delays may occur.

Orders may ship via USPS, UPS, or another available carrier depending on the size, weight, destination, and fulfillment method for the order.

APO, FPO, Military Addresses, and U.S. Territories

Orders shipped to APO, FPO, military addresses, or U.S. territories may take longer than standard domestic shipments.

Please allow up to 21 business days after shipment for delivery to these addresses.

Canada Orders

Orders shipped to Canada may take longer than domestic U.S. orders due to international transit and customs processing.

Shipping rates for Canada will be shown at checkout when available. Delivery timelines may vary based on carrier, destination, and customs processing.

International Orders

International shipping may be available to select countries and regions. Shipping rates will be shown at checkout based on the destination.

International orders may take up to 8 weeks to arrive once shipped. Delivery times vary depending on the destination country, carrier, local postal service, and customs processing.

International orders may ship through USPS, UPS, or another available carrier. In some cases, the package may be handed off to the local postal service in the destination country to complete delivery. Tracking may be limited or unavailable once the package leaves the United States.

Customs, Duties, VAT, and Import Fees

International orders may be subject to import duties, taxes, VAT, customs fees, tariffs, brokerage fees, or other charges required by the destination country.

These charges are not included in the order total or shipping cost and are the responsibility of the customer.

Ghostland Shop is not responsible for customs delays, import fees, taxes, VAT, duties, tariffs, or other charges imposed by the destination country.

Please check with your local customs office before placing your order if you have questions about possible fees.

If an order is refused because customs fees, duties, VAT, taxes, or import charges are not paid, any return shipping costs, customs charges, carrier fees, or other related costs may be deducted from any eligible refund.

Brazil Orders

Orders shipping to Brazil may require a valid tax ID number for delivery. If required, you may be asked to provide this information at checkout or by the carrier.

Orders that cannot be delivered due to missing or incorrect tax information may be delayed, returned, or refused by the carrier or local customs authority.

Backordered or Unavailable Items

On occasion, an item may become backordered, unavailable, or delayed after purchase.

If this happens, we may ship available items separately when possible. If an item cannot be fulfilled within a reasonable timeframe, we will contact you with an update and, when applicable, offer the option to cancel and refund the affected item.

Split Shipments

Depending on the items ordered, your order may arrive in more than one shipment. This may happen when items are produced by different fulfillment partners, ship from different locations, or include both preorder and non-preorder items.

If your order ships in multiple packages, you may receive separate tracking numbers.

Order Tracking

Once your order has finished production and leaves the facility, you will receive a shipping confirmation email with tracking information.

Tracking information may take up to 24–48 hours to update after the shipping label is created.

For international orders, tracking may be limited once the package leaves the United States or is handed off to the local postal service in the destination country.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is correct before placing your order.

Ghostland Shop is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If a package is returned due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or unpaid customs charges, additional shipping fees may apply to reship the order.

Lost, Delayed, or Delivered Packages

Once an order has shipped, delivery times are controlled by the carrier. Ghostland Shop is not responsible for carrier delays, customs delays, or tracking updates that are delayed, incomplete, or unavailable.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your building, mailroom, local post office, or the shipping carrier directly.

We are not responsible for replacing or refunding orders marked as delivered by the carrier, but we will do our best to help you determine the next steps.

Damaged Items

If your item arrives damaged, please contact us as soon as possible at support@ghostlandshop.com with your order number, photos of the damaged item, and photos of the packaging.

We will review the issue and help resolve it when possible, which may include a replacement depending on the situation.

Questions

If you have any questions about your order, please contact us at support@ghostlandshop.com with your order number and the email address used at checkout.